Politique de remboursement et garantie
Dernière mise à jour : 01.01.2025
Garantie de 30 jours - nouvelle cle ou remboursement integral
If the delivered clé does not work, we will provide a new clé or issue a full refund.
1. Type de produit
Produits sold by topdirect.ro are digital software licenses delivered electronically by email.
2. Droit de retractation
Under EU Directive 2011/83/EU, article 16(m), the 14-day withdrawal right may not apply once digital content delivery starts with your consent.
3. Garantie fonctionnelle de 30 jours
Independently of withdrawal rights, we provide a 30-day commercial warranty covering technical clé activation issues.
4. Comment demander le service de garantie
- Email us at contact@topdirect.ro or call +40 724 627 057
- Provide your order number
- Describe the issue and steps taken
- Attach a screenshot of the activation error
5. Solutions disponibles
- Replacement with a new functional clé
- Full refund to the original payment method
6. Litiges et modes alternatifs
If we cannot resolve a complaint amicably, you may use relevant ADR/ODR channels and competent courts.